Fuzzy-Based Framework for Managing Inter-Enterprise Collaborations in PSS Context

Mourad ; Harrat (1, 2) , Farouk ; Belkadi (1, 2) , Alain Bernard (1, 2)

1 LS2N - Laboratoire des Sciences du Numérique de Nantes
2 LS2N - équipe IS3P - Ingénierie des Systèmes : Produit, Processus, Performances

One of the biggest challenges of companies developing new solutions is how to properly manage the different relationships with external partners, especially in the case of Product-Service Systems (PSS). Developing a PSS requires for Original Equipment Manufacturers (OEM) to rethink the organization and roles of the different stakeholders regarding the characteristics of such environments. This paper aims to introduce a methodology to build a framework for inter-enterprise collaboration performance assessment and its corresponding Key Performance Indicators (KPIs). An extensive list of KPIs is established from key factors of collaboration performance and organizational characteristics in PSS context. Finally, further steps of the methodology are discussed where fuzzy techniques are used.

Mots clés: Collaborative design; Evaluation; Fuzzy logic; Product-Service Systems (PSS)

Domaines: Autre

Mourad ; Harrat, Farouk ; Belkadi, Alain Bernard. Fuzzy-Based Framework for Managing Inter-Enterprise Collaborations in PSS Context. Proceedings of the Design Society: International Conference on Engineering Design, 2021, ICED21, 1, pp.1637-1646. ⟨10.1017/pds.2021.425⟩. ⟨hal-03544716⟩