Customers-Suppliers Relationship Management in an Intelligent Supply Chain

Fouzia Ounnar (1) , Patrick Pujo (1) , Lynda Mekaouche (1) , Norbert Giambiasi (1)

1 LSIS - Laboratoire des Sciences de l'Information et des Systèmes

Outsourcing is leading to more and more complex industrial organizations. This can be attributed to the fact that several decisions centres interact. As a consequence, changes in customers-suppliers relationships can be noticed. In recent years, these relations have strongly evolved to lead to better internal management of each partner and a better general performance to satisfy customers. These evolutions created a new approach of the relations between companies, called ‘industrial partnership’, in the form of a network. Networks induce a need at customers-suppliers relation control level. The contribution and participation of each of the partners are thus fundamental to make Supply Chain Management (SCM) a successful project. The control system of each actor partner must thus be adaptable enough to satisfy the production requirements. Our contribution to the improvement of customers-suppliers relationship is a decentralized self-organized control model. In this model, the decision system manages a group of actors’ operations who are in a partnership (part of companies network). In this paper, we, particularly discuss a process for the evaluation of the suppliers network.

Mots clés: Customers-Suppliers Relationship; Self-Organization; AHP; Holonic System.

Domaines: Automatique; Automatique / Robotique

Fouzia Ounnar, Patrick Pujo, Lynda Mekaouche, Norbert Giambiasi. Customers-Suppliers Relationship Management in an Intelligent Supply Chain. Production Planning and Control, 2007, 18 (5), pp.377-387. ⟨hal-01212615⟩