The Decomposition of a Process and the Definition of Interoperability Metrics
Abstract
Our research proposes an approach to graphically represent and measure the interoperability in an enterprise or a supply chain so that it can be improved. This approach is based on two simple principles. The first principle is that we must distinguish between business activities and non-value-added activities. The second principle is that process performance indicators can be used as interoperability measures. We begin with the first principle, distinguishing between business activities and non-value-added (NVA) activities. Next we come to the second principle, that process performance indicators (PIs) can be used as interoperability measures. Our measurement of interoperability is realized exclusively through the evaluation of cost, time, and quality (that is, percentage of failure). This choice relies on the assumption that these characteristics encompass all other types of interoperability efforts in the physical system.
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