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Faciliter le débat sur les croyances dans les organisations : l'utilisation des cartes cognitives dans la décision publique locale

Abstract : In this study, we narrate how we shaked decisionnal habits in three organizations by proposing them to integrate a new procedure, often not formalized, into the decision process : debate. Organizations indeed focus most of their resources on the building or the use of rational tools (Cabantous et Gond 2010, 2012; Cabantous, Gond, et Johnson-Cramer 2010; Subramony 2006), wich rank a certain number of options but are not sufficient to diversify the available arguments (Hollard et Vion 2006). Their efforts are then oftent concetrated on the elimination of debate rather than on its deployment (Thépot 2005). The theory of sensemaking (Weick 1995, 1979, 2012, 1988; Weick, Sutcliffe, et Obstfeld 2005) insists on the contrary on the importance to debate about beliefs into organizing. In order to implement organizationnal debate, we used cognitive mapping (Allard-Poesi 1996; Cossette 1994, 2004; Eden 1992; Eden, Ackermann, et Cropper 1992; Axelrod 1976; Verstraete 1997a, 1998) in three municipalities. The use of tools is not neutral, and theories are performed through them (Cabantous et Gond 2010, 2012; Cabantous, Gond, et Johnson-Cramer 2010). At which conditions is it possible to perform the theory of sensemaking thanks to cognitive cards ? The answer we brought through our study is that organizational procedures slow down performation of the sensemaking theory, but that the use of cognitive cards may create a cognitive gap propitious for the adoption of an enactionnal model of decision, which improves the consideration of diverse informations. In consequence, our studies allowed us to discuss the sensemaking theory, which neglects the constraining aspect of procedures above cognitive processes such as performation and decision.
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Submitted on : Friday, September 13, 2019 - 3:11:40 PM
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Camille Guirou. Faciliter le débat sur les croyances dans les organisations : l'utilisation des cartes cognitives dans la décision publique locale. Gestion et management. Aix Marseille Université, CNRS, LEST UMR 7317, 13626, Aix-en-Provence, France, 2017. Français. ⟨tel-02286208⟩

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