Capitalisation pérenne de connaissances industrielles : vers des méthodes de conception incrémentales et itératives centrées sur l'activité

Carine Touré 1
1 SICAL - Situated Interaction, Collaboration, Adaptation and Learning
LIRIS - Laboratoire d'InfoRmatique en Image et Systèmes d'information
Abstract : In this research, we are interested in the question of sustainability of the use of knowledge management systems (KMS) in companies. KMS are those IT environments that are set up in companies to share and build common expertise through collaborators. Findings show that, despite the rigor employed by companies in the implementation of these KMS, the risk of knowledge management initiatives being unsuccessful, particularly related to the acceptance and continuous use of these environments by users remains prevalent. The persistence of this fact in companies has motivated our interest to contribute to this general research question. As contributions to this problem, we have 1) identified from the state of the art, four facets that are required to promote the perennial use of a platform managing knowledge; 2) proposed a theoretical model of mixed regulation that unifies tools for self - regulation and tools to support change, and allows the continuous implementation of the various factors that stimulate the sustainable use of CMS; 3) proposed a design methodology, adapted to this model and based on the Agile concepts, which incorporates a mixed evaluation methodology of satisfaction and effective use as well as CHI tools for the completion of different iterations of our methodology; 4) implemented the methodology in real context at the Société du Canal de Provence, which allowed us to test its feasibility and propose generic adjustments / recommendations to designers for its application in context. The tool resulting from our implementation was positively received by the users in terms of satisfaction and usages.
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Carine Touré. Capitalisation pérenne de connaissances industrielles : vers des méthodes de conception incrémentales et itératives centrées sur l'activité. Informatique [cs]. Institut National des Sciences Appliquées de Lyon (INSA Lyon), 2017. Français. ⟨tel-01654385⟩

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