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les ambivalences du travail. les salariés peu qualifiés dans les centres d'appels

Abstract : A survey conducted in call centers (for medical assistance and mobile phones) in France serves to raise questions about the meanings employees give to their work. At first sight, working conditions there allow little leeway to these wage-earners whose jobs are underqualified in relation to their level of education and training. By singling out several dimensions in the relation to a job, light can be shed on others aspects.Work takes on different meanings depending on the status that it procures for individuals, working conditions and supervision, or the self-images that jobs reflect to employees. The relation to work results from a combination of these dimensions that varies as a function of the nature of the activity and the wage-earner\'s occupational itinerary. For some employees, an “instrumental” relation to their work is the very grounds for constructing their sense of identity ; for others, the major motivation is the expressive dimension of their activities.
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Contributor : Olivier Cousin Connect in order to contact the contributor
Submitted on : Monday, January 23, 2006 - 5:13:35 PM
Last modification on : Tuesday, November 23, 2021 - 9:28:04 AM
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  • HAL Id : halshs-00008106, version 1



Olivier Cousin. les ambivalences du travail. les salariés peu qualifiés dans les centres d'appels. Sociologie du Travail, 2002, 44 (4), pp.499/521. ⟨halshs-00008106⟩



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