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Quietly angry: declared customer satisfaction vs. automatically detected emotion in contact center calls

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https://hal.archives-ouvertes.fr/hal-03429505
Contributor : Mohamed Chetouani Connect in order to contact the contributor
Submitted on : Monday, November 15, 2021 - 4:51:27 PM
Last modification on : Sunday, June 26, 2022 - 3:19:38 AM

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  • HAL Id : hal-03429505, version 1

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Eric Bolo, Muhammad Samoul, Nicolas Seichepine, Mohamed Chetouani. Quietly angry: declared customer satisfaction vs. automatically detected emotion in contact center calls. Proc. 3rd Intl. Workshop on Vocal Interactivity in-and-between Humans, Animals and Robots (VIHAR), Oct 2021, Paris, France. pp.23. ⟨hal-03429505⟩

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