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Interruptions in Human-Agent Interaction

Abstract : Turn management is one of the necessary social interactions skills. In human-human interactions, turn changes are naturally completed by interruption, "cooperatively" or "competitively". Interruptions are inherent in conversation. They can be considered disruptive at first glance, but can also be cooperative and participate to enriching the interaction. To create natural human-agent interaction, Embodied Conversational Agent (ECA) should be able to communicate autonomously with humans both verbally and nonverbally. A challenge is then to handle interruptions during their interaction. This article presents our ongoing work to endow ECA to manage interruption during the interaction with a human partner. In order to achieve this goal, we start by analyzing human-human interaction data. CCS CONCEPTS • Human-centered computing → Human-agent interaction (HAI).
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https://hal.archives-ouvertes.fr/hal-03428893
Contributor : Catherine Pelachaud Connect in order to contact the contributor
Submitted on : Monday, November 15, 2021 - 1:02:40 PM
Last modification on : Monday, November 28, 2022 - 6:01:35 PM
Long-term archiving on: : Wednesday, February 16, 2022 - 8:31:44 PM

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Liu Yang, Catherine Achard, Catherine Pelachaud. Interruptions in Human-Agent Interaction. Proceedings of the 21th ACM International Conference on Intelligent Virtual Agents, 2021, ⟨10.1145/3472306.3478340⟩. ⟨hal-03428893⟩

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