A conceptual framework of the relationship between total quality management, corporate social responsibility, innovation capability, and financial performance

Younès El Manzani (1) , Mohamed Larbi Sidmou (2) , Jean-Jack Cegarra (3)

1 Université Paris-Saclay
2 FSJES - Faculté des Sciences Juridiques, Économiques et Sociales
3 Laboratoire de Recherche Magellan

Mots clés: total quality management; TQM; corporate social responsibility; CSR; innovation capability; financial performance

Domaines: Gestion et management

Younès El Manzani, Mohamed Larbi Sidmou, Jean-Jack Cegarra. A conceptual framework of the relationship between total quality management, corporate social responsibility, innovation capability, and financial performance. International Journal of Quality and Innovation, 2017, 3 (2/3/4), pp.188. ⟨10.1504/ijqi.2017.090540⟩. ⟨hal-03207361⟩