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From theory to practice: forgiveness as a mechanism to repair conflicts in {CMC}

Abstract : In computer-mediated communication (CMC) online members often behave in undesirable ways, therefore creating a need for an active regulating force. Trust and reputation mechanisms have been adopted to address this problem and in doing so have eliminated the high costs of employing a human moderator. However, these systems have emphasized the need to ‘punish’ a given offender, while neglecting to account for alternative ways to repair the offence e.g. by forgiveness. In this paper, we define a theoretical model of forgiveness which is operationalized using a fuzzy logic inference system and then applied in a particular scenario. It is argued that forgiveness in CMC may work as a possible prosocial mechanism, which in the short-term can help resolve a given conflict and in the long-term can add to an increasingly prosocial and homeostatic environment.
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https://hal.archives-ouvertes.fr/hal-01172671
Contributor : Guillaume Piolle Connect in order to contact the contributor
Submitted on : Tuesday, July 7, 2015 - 4:24:53 PM
Last modification on : Tuesday, January 18, 2022 - 2:26:05 PM

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Vasalou Asimina, Jeremy Pitt, Guillaume Piolle. From theory to practice: forgiveness as a mechanism to repair conflicts in {CMC}. 4th International Conference on Trust Management (iTrust 2006), May 2006, Pisa, Italy. pp.397-411, ⟨10.1007/11755593_29⟩. ⟨hal-01172671⟩

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