Evaluation and Improvement of a Transition Business Process: A Case Study guided by a Semantic Quality-based Approach

Abstract : A transition in an outsourced IT project is devoted to the transfer of the project from an outgoing project team to an incoming one. It is a complex, risky and challenging building block of importance, identified as being a critical factor in the success of an outsourced project. Ensuring the good quality of a transition is then fundamental. We present here our experience on quality evaluation and improvement of a real transition in a public institution.
Type de document :
Article dans une revue
Information Systems Management, Taylor & Francis, 2016, 33 (1), pp.74-87. 〈10.1080/10580530.2016.1117879〉
Liste complète des métadonnées

Littérature citée [43 références]  Voir  Masquer  Télécharger

https://hal.archives-ouvertes.fr/hal-01093013
Contributeur : Virginie Thion <>
Soumis le : vendredi 8 juillet 2016 - 05:44:56
Dernière modification le : mercredi 2 août 2017 - 10:11:09

Fichier

ISM16_transitionQuality_thion_...
Fichiers produits par l'(les) auteur(s)

Licence


Distributed under a Creative Commons Paternité 4.0 International License

Identifiants

Citation

Virginie Thion, Malika Grim-Yefsah, Camille Rosenthal-Sabroux, Samira Si-Said Cherfi. Evaluation and Improvement of a Transition Business Process: A Case Study guided by a Semantic Quality-based Approach. Information Systems Management, Taylor & Francis, 2016, 33 (1), pp.74-87. 〈10.1080/10580530.2016.1117879〉. 〈hal-01093013〉

Partager

Métriques

Consultations de la notice

311

Téléchargements de fichiers

85