Evaluation and Improvement of a Transition Business Process: A Case Study Guided by a Semantic Quality-Based Approach

Virginie Thion (1) , Malika Grim-Yefsah (2, 3) , Camille Rosenthal-Sabroux (4) , Samira Si-Said Cherfi (5)

1 SHAMAN - Symbolic and Human-centric view of dAta MANagement
2 Université Gustave Eiffel
3 LaSTIG - Laboratoire sciences et technologies de l'information géographique
4 LAMSADE - Laboratoire d'analyse et modélisation de systèmes pour l'aide à la décision
5 CEDRIC - OC - CEDRIC. Optimisation Combinatoire

A transition in an outsourced IT project is devoted to the transfer of the project from an outgoing project team to an incoming one. It is a complex, risky, and challenging building block of importance, identified as being a critical factor in the success of an outsourced project. Ensuring the good quality of a transition is then fundamental. We present here our experience on quality evaluation and improvement of a real transition in a public institution.

Mots clés: Business Process; Quality Management; Outsourcing

Domaines: Informatique [cs]; Gestion et management

Virginie Thion, Malika Grim-Yefsah, Camille Rosenthal-Sabroux, Samira Si-Said Cherfi. Evaluation and Improvement of a Transition Business Process: A Case Study Guided by a Semantic Quality-Based Approach. Information Systems Management, 2016, 33 (1), pp.74-87. ⟨10.1080/10580530.2016.1117879⟩. ⟨hal-04012390v2⟩