Evaluation and Improvement of a Transition Business Process: A Case Study guided by a Semantic Quality-based Approach

Abstract : A transition in an outsourced IT project is devoted to the transfer of the project from an outgoing project team to an incoming one. It is a complex, risky and challenging building block of importance, identified as being a critical factor in the success of an outsourced project. Ensuring the good quality of a transition is then fundamental. We present here our experience on quality evaluation and improvement of a real transition in a public institution.
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https://hal.archives-ouvertes.fr/hal-01093013
Contributor : Virginie Thion <>
Submitted on : Friday, July 8, 2016 - 5:44:56 AM
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Virginie Thion, Malika Grim-Yefsah, Camille Rosenthal-Sabroux, Samira Si-Said Cherfi. Evaluation and Improvement of a Transition Business Process: A Case Study guided by a Semantic Quality-based Approach. Information Systems Management, Taylor & Francis, 2016, 33 (1), pp.74-87. ⟨10.1080/10580530.2016.1117879⟩. ⟨hal-01093013⟩

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