Evaluation and Improvement of a Transition Business Process: A Case Study guided by a Semantic Quality-based Approach

Abstract : A transition in an outsourced IT project is devoted to the transfer of the project from an outgoing project team to an incoming one. It is a complex, risky and challenging building block of importance, identified as being a critical factor in the success of an outsourced project. Ensuring the good quality of a transition is then fundamental. We present here our experience on quality evaluation and improvement of a real transition in a public institution.
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Information Systems Management, Taylor & Francis, 2016, 33 (1), pp.74-87. <10.1080/10580530.2016.1117879>
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https://hal.archives-ouvertes.fr/hal-01093013
Contributeur : Virginie Thion <>
Soumis le : vendredi 8 juillet 2016 - 05:44:56
Dernière modification le : mercredi 12 juillet 2017 - 01:14:06

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Virginie Thion, Malika Grim-Yefsah, Camille Rosenthal-Sabroux, Samira Si-Said Cherfi. Evaluation and Improvement of a Transition Business Process: A Case Study guided by a Semantic Quality-based Approach. Information Systems Management, Taylor & Francis, 2016, 33 (1), pp.74-87. <10.1080/10580530.2016.1117879>. <hal-01093013>

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