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Service systems modelling and simulation: the SERGENT distributed approach

Abstract : The economy is dominated by the tertiary sector of activity. Citizens see services as a way to have access to basic or complex public services, to address environmental problems and manufacturers to differentiate them from the competition, to be closer to their customers and to improve the shopper experience. Services are of a huge importance in the national and international economy and are discussed in numerous domains: human service, business service, IT service, manufacturing area, etc. Several concepts related to service have merged as well as new scientific disciplines. Problematic linked to service design, service implementation, service operation management, service quality, service system simulation, product-service system design and service modeling are still under consideration and the multiplicity of the domain concerned failed to come up with unanimous answer. This paper proposes a contribution on service modeling and simulation that can potentially be used in any area. The proposed model is based on the most relevant concepts coming from a specialized literature review on services. A distributed simulation model of service is then proposed.
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Contributor : Bruno Vallespir Connect in order to contact the contributor
Submitted on : Thursday, April 15, 2021 - 8:41:22 AM
Last modification on : Friday, April 16, 2021 - 9:47:43 AM
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Thècle Alix, Grégory Zacharewicz, Bruno Vallespir. Service systems modelling and simulation: the SERGENT distributed approach. Enterprise interoperability VI, Springer International Publishing, pp.357-367, 2014, ⟨10.1007/978-3-319-04948-9_30⟩. ⟨hal-01004812⟩



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