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Towards a dialectical approach for conversational agents in selling situations

Abstract : The use of virtual agents to intelligently interface with online customers of e-commerce businesses is remarkably increasing. Most of these virtual agents are designed to assist online customers while searching for information related to a specific product or service, while few agents are intended for promoting and selling a product or a service. Within the later type, our aim is to provide proactive agents that recommend a specific item and justify this recommendation to a customer based on his purchases history and his needs. In this paper, we propose a dialectical argumentation approach that would allow virtual agents that have sales goals to trigger persuasions with e-commerce's customers. Then, we illustrate the proposed idea through its integration with an example from real-life.
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Contributor : Hal Lifl <>
Submitted on : Monday, May 27, 2013 - 2:45:48 PM
Last modification on : Saturday, June 8, 2019 - 2:14:02 PM

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  • HAL Id : hal-00826418, version 1

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Sameh Abdel-Naby, Bruno Beaufils, Maxime Morge. Towards a dialectical approach for conversational agents in selling situations. Argumentation in Multi-Agent Systems, Springer, pp.141-158, 2011. ⟨hal-00826418⟩

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