Technical support for Life Sciences communities on a production grid infrastructure

Abstract : Production operation of large distributed computing infrastructures (DCI) still requires a lot of human intervention to reach acceptable quality of service. This may be achievable for scientific communities with solid IT support, but it remains a show-stopper for others. Some application execution environments are used to hide runtime technical issues from end users. But they mostly aim at fault-tolerance rather than incident resolution, and their operation still requires substantial manpower. A longer-term support activity is thus needed to ensure sustained quality of service for Virtual Organisations (VO). This paper describes how the biomed VO has addressed this challenge by setting up a technical support team. Its organisation, tooling, daily tasks, and procedures are described. Results are shown in terms of resource usage by end users, amount of reported incidents, and developed software tools. Based on our experience, we suggest ways to measure the impact of the technical support, perspectives to decrease its human cost and make it more community-specific.
Type de document :
Communication dans un congrès
HealthGrid'12, May 2012, Amsterdam, Netherlands. pp.1-10, 2012
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Contributeur : Johan Montagnat <>
Soumis le : vendredi 9 mars 2012 - 18:46:15
Dernière modification le : mardi 16 janvier 2018 - 16:23:56
Document(s) archivé(s) le : mercredi 14 décembre 2016 - 11:41:55


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  • HAL Id : hal-00677839, version 1
  • ARXIV : 1203.2366


Franck Michel, Johan Montagnat, Tristan Glatard. Technical support for Life Sciences communities on a production grid infrastructure. HealthGrid'12, May 2012, Amsterdam, Netherlands. pp.1-10, 2012. 〈hal-00677839〉



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