Service Quality Deployment: measurement principles of Quality in the service sector

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https://hal.archives-ouvertes.fr/hal-00584867
Contributor : Bruno Vallespir <>
Submitted on : Monday, April 11, 2011 - 10:13:55 AM
Last modification on : Thursday, January 11, 2018 - 6:21:09 AM

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  • HAL Id : hal-00584867, version 1

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Thècle Alix, Yves Ducq, Bruno Vallespir. Service Quality Deployment: measurement principles of Quality in the service sector. Symposium Emerging issues in performance measurement, Sep 2010, United Kingdom. ⟨hal-00584867⟩

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