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Communication Dans Un Congrès Année : 2010

Service Quality Deployment: measurement principles of Quality in the service sector

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hal-00584867 , version 1 (11-04-2011)

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  • HAL Id : hal-00584867 , version 1

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Thècle Alix, Yves Ducq, Bruno Vallespir. Service Quality Deployment: measurement principles of Quality in the service sector. Symposium Emerging issues in performance measurement, Sep 2010, United Kingdom. ⟨hal-00584867⟩
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