Abstract : Grids reliability remains an order of magnitude below clusters on production infrastructures. This work is aims at improving grid application performances by improving the job submission system. A stochastic model, capturing the behavior of a complex grid workload management system is proposed. To instantiate the model, detailed statistics are extracted from dense grid activity traces. The model is exploited in a simple job resubmission strategy. It provides quantitative inputs to improve job submission performance and it enables quantifying the impact of faults and outliers on grid operations.