Augmented and virtual reality to support corrective and preventive actions in maintenance: A framework proposal
Résumé
Several technologies have been introduced with the Industry 4.0 paradigm to help business stakeholders become smart and more productive. This research work focuses on the application of smart and digital technologies within the maintenance department, providing a preliminary analysis to better understand the advantages and disadvantages that can impact maintenance stakeholders' performance. After figuring out what emerging technologies are most used by each stakeholder working in the maintenance field, a literature review was conducted to analyze how Augmented and Virtual Reality (AR/VR) can support maintenance stakeholders during maintenance interventions: the Corrective and Preventive Actions (ACT) process contained in the UNI EN 17007 standard, i.e., the reference for maintenance processes and associated indicators, was considered. The results obtained from the literature search led to the creation of a framework, which investigates the use of Augmented and Virtual reality within the ACT process.