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Le savoir relationnel du pharmacien

Abstract : Our focus is aimed at communication skills in service occupations because they represent key competencies in problem solving related to human relations. However, this knowledge and their acquisition appear insufficient in literature. This research aims at showing how, what we call relational skills (interpersonal skills and relationships) are acquired. A full day immersion in seven pharmacies enabled to observe and confront actual activity and distinguish knowledge-in-action and intelligibility. From the material obtained (elicitation interviews and film), we analyse language discourse to understand through language what knowledge participate to the presentation of relational competencies and their functioning mode.In the course of action, a setting takes place. This setting shows several language practices aiming to face the present situation and make relationships and power games correspond. Consequently, micro activities of communication such as cooperating, joking, looking, listening or showing compassion leave a cloudy space where they are housed, and appear clearly through different categories of relationships.Key words: relational knowledge, competencies, communication, micro-activity.
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Submitted on : Thursday, April 7, 2016 - 5:53:46 PM
Last modification on : Monday, March 14, 2022 - 11:08:07 AM
Long-term archiving on: : Monday, November 14, 2016 - 9:48:51 PM


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  • HAL Id : tel-01299560, version 1



Padma Ramsamy-Prat. Le savoir relationnel du pharmacien. Sociologie. Conservatoire national des arts et metiers - CNAM, 2015. Français. ⟨NNT : 2015CNAM1000⟩. ⟨tel-01299560⟩



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