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Construire une évaluation d’un SI au domicile du patient en HAD : déterminer la valeur d’usage au travers des attentes des utilisateurs et des processus

Abstract : In this article, we establish that patients home information System(IS) assessment in a home-based hospital care (HBHC) setting is dependent upon the understanding of actors’ rationality and of the HBHC setting. We rely on a qualitative study of two HBHC programs to describe workflow and identify the IS needs of professionals when interacting with the patient’s home. We conclude that the individual satisfaction of professionals regarding information exchange can be revealing of alternative information exchange processes that they may rely instead of the Information system provided by the HBHC unit and need to be compared with actual use of the HBHC information system. Based on this conclusion we surmise that the use of the Delone and McLean model can be the basis of the assessment of the information system as it relies on both satisfaction and use to assess the quality of service, IS and information in relation with the success regarding actual use of the IS and its benefits for the organization.
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https://halshs.archives-ouvertes.fr/halshs-01706664
Contributor : Hervé Cazeneuve Connect in order to contact the contributor
Submitted on : Monday, February 12, 2018 - 11:27:46 AM
Last modification on : Friday, June 18, 2021 - 4:54:03 PM
Long-term archiving on: : Tuesday, May 8, 2018 - 12:21:20 AM

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  • HAL Id : halshs-01706664, version 1

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Hervé Cazeneuve, Yannick Fouquet, Véronique Chirier. Construire une évaluation d’un SI au domicile du patient en HAD : déterminer la valeur d’usage au travers des attentes des utilisateurs et des processus. GISEH 2016 (Gestion et Ingénierie des SystèmEs Hospitaliers), Jul 2016, Casablanca, Maroc. ⟨halshs-01706664⟩

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