Determinants of Smart Digital Infrastructure Diffusion for Urban Public Services

Bhaskar Choudhuri (1) , Praveen Ranjan Srivastava (1) , Shivam Gupta (2) , Ajay Kumar (3) , Surajit Bag (4)

1 IIM-Rohtak - Indian Institute of Management Rohtak
2 NEOMA - Neoma Business School
3 EM - EMLyon Business School
4 UIR - Université Internationale de Rabat

Government of India’s ‘Digital India’ initiative intends to build robust digital ecosystem that fosters innovation & entrepreneurship enabling better citizen service & citizen empowerment. Digitization in India involves geo-demographic & socio-economic dependency, choice of smart technologies undergoing rapid innovation, strategic roll-out planning & flawless implementation as prerequisite of technology diffusion & benefit realization. This study identifies technical & non-technical determinants of smart digital framework roll out that can accelerate digital diffusion in urban public services in India. This study follows inductive exploratory method, combining grounded theory & text mining for primary data analysis. Study reveals digitization is an ecosystem of private & public enterprises and citizen participation, identifies integrated use analytics & IoT can enable connected smart city, whereas technology cost, digital literacy & sustainable innovation as non-technological determinant towards resilient urban digital infrastructure in India.

Domaines: Economies et finances; Gestion et management

Bhaskar Choudhuri, Praveen Ranjan Srivastava, Shivam Gupta, Ajay Kumar, Surajit Bag. Determinants of Smart Digital Infrastructure Diffusion for Urban Public Services. Journal of Global Information Management, 2021, 29 (6), 27 p. ⟨10.4018/JGIM.295976⟩. ⟨hal-03628404⟩