Performance Indicators in Emergency Operating Theaters: A State of the Art

Zied Jemai (1) , Gustavo Santamaria-Acevedo (1) , Oualid Jouini (1) , Benjamin Legros (2)

1 LGI - Laboratoire Génie Industriel
2 Métis Lab EM Normandie

This article aims to provide a review and classification of the current state of the art on the performance metrics used for the operations management in emergency operating theaters. We have classified the metrics into two categories. The first category consists of hospital-centered metrics. They are performance measures that are of interest to the hospital due to their possible impact on the institution’s productivity or revenue. The second category consists of patient centered metrics. These metrics take explicitly into consideration the patients’ experiences and which have a direct impact on the patients’ safety and satisfaction. Having a comprehensive set of performance indicators used in Emergency Operating Theaters will allow surgery chiefs and hospital managers to implement missing indicators and to identify previously unknown quality issues, bottlenecks, and areas for improvement.

Mots clés: Non-elective surgeries; Operating rooms; Operations management; Key performance indicators

Domaines: Gestion et management

Zied Jemai, Gustavo Santamaria-Acevedo, Oualid Jouini, Benjamin Legros. Performance Indicators in Emergency Operating Theaters: A State of the Art. IFIP International Conference on Advances in Production Management Systems (APMS), Sep 2021, Nantes, France. pp.486-495, ⟨10.1007/978-3-030-85914-5_52⟩. ⟨hal-03558837⟩