The role of servicescape and social interaction toward customer service experience in coffee stores. The case of Vietnam

Quynh Xuan Tran (1) , My Van Dang (2) , Nadine Tournois (1)

1 GRM - Groupe de Recherche en Management - EA 4711
2 The university of Danang

Domaines: Gestion et management

Quynh Xuan Tran, My Van Dang, Nadine Tournois. The role of servicescape and social interaction toward customer service experience in coffee stores. The case of Vietnam. International Journal of Culture, Tourism and Hospitality Research, In press, ⟨10.1108/IJCTHR-11-2019-0194⟩. ⟨hal-02866047⟩