Process modelling and public value: performance measurement for emergency assistance services?

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https://hal.archives-ouvertes.fr/hal-01807581
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Submitted on : Monday, June 4, 2018 - 8:39:41 PM
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Claude Rochet, Anaïs Saint Jonsson, Bruno Tiberghien, Philippe Agopian, Catherine Paris-Laporte, et al.. Process modelling and public value: performance measurement for emergency assistance services?. 2012 European Group of Public Administration annual conference, Sep 2012, Bergen, Norvège. ⟨hal-01807581⟩

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