Assessing ‘meta-services’: customer's perceived value and behaviour

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Journal articles
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https://hal.archives-ouvertes.fr/hal-01795449
Contributor : Daisy Bertrand <>
Submitted on : Friday, May 18, 2018 - 2:41:25 PM
Last modification on : Wednesday, October 10, 2018 - 10:10:27 AM

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Vikrant Janawade, Daisy Bertrand, Pierre-Yves Léo, Jean Philippe. Assessing ‘meta-services’: customer's perceived value and behaviour. Service Industries Journal, Taylor & Francis (Routledge), 2015, 35 (5), pp.275 - 295. ⟨10.1080/02642069.2015.1002480⟩. ⟨hal-01795449⟩

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