QoE Model Driven for Network Services

H. A. Tran (1) , A Mellouk

1 CIR

Actually, wealthy network services such as Internet protocol television (IPTV) and Voice over IP (VoIP) are expected to become more pervasive over the Next Generation Network (NGN). In order to serve this purpose, the quality of these services should be evaluated subjectively by users. This is referred to as the quality of experience (QoE). However, there are many issues that may impact user’s perception in many different ways. This paper surveys the QoE models and systems for existing and future network services.

Mots clés: service billing; user satisfaction; network services; Quality of Experience (QoE); Quality of Service (QoS)

Domaines: Réseaux et télécommunications [cs.NI]

H. A. Tran, A Mellouk. QoE Model Driven for Network Services. LNCS Series, vol. 6074, 2010. IFIP 8th International Conference on Wired/Wireless Internet Communications (WWIC 2010), Jun 2010, Luleå, Sweden. ⟨hal-01678773⟩