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An Ecosystem for Customer Experience Management

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https://hal.archives-ouvertes.fr/hal-01567707
Contributor : Yacine Amirat <>
Submitted on : Monday, July 24, 2017 - 12:49:42 PM
Last modification on : Wednesday, July 8, 2020 - 7:30:04 AM

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A. Cuadra-Sanchez, M. Cutanda-Rodriguez, A. Aurelius, K. Brunnstrom, J. E. Lopez Vergara, et al.. An Ecosystem for Customer Experience Management. A. Mellouk and A. Cuadra-Sanchez. Quality of Experience Engineering for Customer Added Value Services: From Evaluation to Monitoring, ISTE/Wiley, pp.11-30, 2014. ⟨hal-01567707⟩

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