An Ecosystem for Customer Experience Management

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Submitted on : Monday, July 24, 2017 - 12:49:42 PM
Last modification on : Thursday, February 14, 2019 - 11:16:04 AM

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A. Cuadra-Sanchez, M. Cutanda-Rodriguez, A. Aurelius, K. Brunnstrom, J. E. Lopez Vergara, et al.. An Ecosystem for Customer Experience Management. A. Mellouk and A. Cuadra-Sanchez. Quality of Experience Engineering for Customer Added Value Services: From Evaluation to Monitoring, ISTE/Wiley, pp.11-30, 2014. 〈hal-01567707〉

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