PLACE ET ROLE DU POURBOIRE DANS LA RELATION DE SERVICE

Abstract : This paper investigates tipping as an interactive pratice through which the service relationship can be regulated. A qualitative study of clients and contact staff highlights three different tipping practices. The study also enables to understand how staff and customer interpret these three practices. Finally it enables to understand which practices fall under the regulation of the service relationship, and which do not.
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Brigitte Auriacombe, Veronique Cova. PLACE ET ROLE DU POURBOIRE DANS LA RELATION DE SERVICE. JOURNEES NORMANDES DE RECHERCHE SUR LA CONSOMMATION 27 ET 28 NOVEMBRE 2014, Nov 2014, Rouen, France. ⟨hal-01527882⟩

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