Information and Communication Technology Demands: Outcomes and Interventions

Jean-François Stich (1) , Samuel Farley , Cary Cooper , Monideepa Tarafdar

1 LUMS - Lancaster University Management School

The purpose of this paper is to review four demands employees face when communicating through information and communication technologies (ICTs). We review the outcomes associated with each demand and discuss relevant interventions to provide a set of evidence-based recommendations.

Mots clés: Performance; Information and Communication Technology (ICT); Productivity; Work Life Balance; Stress; Cyberbullying; Interruption; Organizational communication; Email

Domaines: Gestion et management

Jean-François Stich, Samuel Farley, Cary Cooper, Monideepa Tarafdar. Information and Communication Technology Demands: Outcomes and Interventions. Journal of Organizational Effectiveness: People and Performance, 2015, 2 (4), pp.327-345. ⟨10.1108/JOEPP-09-2015-0031⟩. ⟨hal-01507888⟩