Comparing Local e-Government Websites in Canada and the UK

Laurence Brooks (1) , Alexander Persaud (1)

1 Brunel University London [Uxbridge]

This paper provides an evaluation of eight local e-Government websites in Canada and the United Kingdom, utilizing web diagnostic tools. The results of the diagnostic evaluation are synthesized for a comparative case analysis between the various local e-Government websites, providing recommendations for areas of improvement in terms of accessibility. Furthermore, the study will offer insight into the varied approaches to e-Government website conceptualization and design among local officials. While eight local websites are evaluated, only the city of Calgary and Hillingdon are explored in-depth through interviews with local officials. The exploration of the use of web diagnostic tools as an evaluative method for local e-Government websites will supply local officials and webmasters with a valuable and feasible option for internal evaluation. The study is unique in that it evaluates multiple e-Government websites at a local level rather than a federal level between two countries.

Mots clés: Local e-government; Web diagnostics; UK; Canada

Domaines: Informatique [cs]; Sciences de l'information et de la communication

Laurence Brooks, Alexander Persaud. Comparing Local e-Government Websites in Canada and the UK. 14th International Conference on Electronic Government (EGOV), Aug 2015, Thessaloniki, Greece. pp.291-304, ⟨10.1007/978-3-319-22479-4_22⟩. ⟨hal-01412281⟩