Improving knowledge transfer process with knowledge engineering methods

Thierno Tounkara (1) , Inès Saad (2)

1 IMT-BS - DSI - Département Systèmes d'Information
2 UPJV - Université de Picardie Jules Verne

Knowledge transfer is a real challenge for organizations and particularly for those who have based their strategy on knowledge codificationusing knowledge engineering methods. These organizations are facing one major problem: their knowledge repository is used by few persons. Why? In this article, we identify barriers for transfer and appropriation of codified knowledge referential. We show that codified knowledge transfer should be a specific collaborative process taking into account three aspects: complexity and specificity of codified knowledge, readers' profiles, and exchange channels. Then, we propose an empirical methodology to optimize continuity between knowledge codification and knowledge transfer.

Mots clés: Knowledge management; Knowledge transfer; Knowledge capture and codification; Knowledge engineering; Knowledge sharing; Knowledge appropriation; Organizational learning; Organizational memories

Domaines: Gestion et management

Thierno Tounkara, Inès Saad. Improving knowledge transfer process with knowledge engineering methods. ICICKM 2012 : 9th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning, Oct 2012, Bogota, Colombia. pp.265 - 273. ⟨hal-01272123⟩