La qualité des systèmes d'information ? Vers une vision plus intégrée
Résumé
Quality is a multidimensional concept encompassing different semantics related to different contexts. Information systems quality covers several aspects and dimensions including human, technological and organizational dimensions. Evaluating the dimensions of an information system requires taking into account respectively data quality as well as models and software quality. The evaluation process is based on goals, quality factors, criteria and their associated metrics, and finally on quality models. Many models and frameworks have been proposed for evaluating data, models, and software quality. The aim of this paper is to present a comprehensive state of the art of these approaches even if there is not a commonly accepted framework.