Service Engineering Life-cycles

Jean-Luc Garnier (1) , Jean-Philippe Auzelle (2) , Claude Pourcel (2) , Marc Peyrichon (3)

1 Thales Research and Technology [Palaiseau]
2 AFIS - Association Française d'Ingénierie Système
3 DCNS - DCNS Group

Presently the interoperability of organizations and systems are based on exchanges of products and services. Products are any more-or-less tangible things such as energy, goods, documents and data; while services are actions performed by an actor for the profit of another. Currently System Engineering standards like ISO-15288 are mainly focused on product development and exchange. Consequently, this paper provides foundation principles of service engineering with description of terms and concepts; life-cycles for service offer, provision and consumption; service usage for product development; and service provision based on tangible products. Different examples show how these foundation principles can be applied through concrete cases within different domains. As a conclusion, various challenges are presented to express the need for research and standardization activities.

Mots clés: System Engineering; life-cycles; service; interoperability

Domaines: Recherche d'information [cs.IR]

Jean-Luc Garnier, Jean-Philippe Auzelle, Claude Pourcel, Marc Peyrichon. Service Engineering Life-cycles. 22nd Annual INCOSE International Symposium in Rome, July 9 - 12, 2012, Jul 2012, ROME, Italy. pp.INCOSE 2012. ⟨hal-00719474⟩