How the memory of interactions at work makes cooperation complex
Résumé
Cooperation in work settings goes through communicative interactions where colleagues need to reach a certain level of mutual understanding for coordinating their actions or finding negotiated decisions. Chronic cooperation is complex because of the heterogeneity of the participants which makes the interpretations uncertain and unpredictable. We studied the memory of cooperative interactions in different collaborative work settings. The analysis indicates a massive forgetting of the verbal content after several months and a greater remembering of the relational positionings, interactional structures and emotions.
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