Technical Foundations to Cut Down Administrative Red Tape: The Case of the Canton of Vaud

Olivier Glassey (1) , Sophie Pichaureaux (2)

1 IDHEAP - Institut de hautes études en administration publique
2 Etat de Vaud

In this paper, we describe an analysis framework we developed in order to analyze the implementation of a simplification strategy in a Swiss Canton. This strategy is based on a participatory analysis of services and on the development of eGovernment foundations through the use of open standards and open source software. This framework takes into account both the supply side of administrative services and the user uptake. We will furthermore present preliminary results of our survey.

Mots clés: eGovernment; foundations; e-Services; users; standardization; case study

Domaines: Science politique; Gestion et management

Olivier Glassey, Sophie Pichaureaux. Technical Foundations to Cut Down Administrative Red Tape: The Case of the Canton of Vaud. 12th Annual International Conference on Digital Government Research (dg.o 2011), Jun 2011, University of Maryland, College Park, MD, United States. pp.8. ⟨hal-00620181⟩