Customer's behavior modeling for manufacturing planning

Sotiris Makris (1) , George Chryssolouris (2)

1 Laboratory for Manufacturing Systems and Automation
2 LMS - Laboratory for Manufacturing Systems and Automation [Patras]

This paper deals with a customer driven manufacturing planning approach. Manufacturers have adopted modern communication technologies for the information flow related to customers' orders. However, there is still high uncertainty in the information provided. This work introduces a model for estimating the probability that once a customer has received a potential delivery date for a product, whether he will actually place the order. In this instance the manufacturing resources should be committed to this order. The Bayesian networks method is adopted and an automotive industrial case study is discussed.

Mots clés: Physical Sciences

Sotiris Makris, George Chryssolouris. Customer's behavior modeling for manufacturing planning. International Journal of Computer Integrated Manufacturing, 2010, 23 (07), pp.619-629. ⟨10.1080/09511921003793809⟩. ⟨hal-00608405⟩