Les pratiques des consultants dans la gestion des risques psychosociaux au travail

Abstract : The aim of this thesis is to analyze consultancies' practices in psychosocial risks (PSR) management. Phenomenon at the heart of news but without consensual definition, PSR have both approaches: a restrictive one individualizes the risk, limits employer's responsibility and promotes individual care; a broader one considers the organizational dimension of the risk, extends employer's responsibility and promotes work and organization care. This is a strategic field around risk responsibility allocation, putting employers against union representatives. We conducted an exploratory qualitative study at the pragmatic interpretativist paradigm, using a consultant sample (n=37). We showed the consultancies' practices heterogeneity around customer/sponsor, specialization, context and PSR management characteristics. Three "practices-type" exist: co-constructives, adaptatives and activists practices. Consultancies are hybrids actors from the perspective of competitive market logic: their practices fluctuate between co-constructives and adaptatives practices, even activists ones. We also performed a second field work highlighted one limit of consultancies' practices: the "strategic re-appropriation"of recommandations by employer.
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Submitted on : Wednesday, September 11, 2013 - 4:08:17 PM
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Tarik Chakor. Les pratiques des consultants dans la gestion des risques psychosociaux au travail. Gestion et management. Aix-Marseille Université, 2013. Français. ⟨tel-00860996⟩

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