Using a quality-led multimedia approach for interpersonal communication training
Résumé
Faced with a fast changing society, the need to develop quality instructional materials to update professional skills has become a growing necessity. This article shows how certain instructional design techniques, such as the Scenistic approach and the SNOW analysis, can ensure the educational and the broad technical quality of interactive multimedia environments. In doing this, we outline a novel way of helping adults improve their interactional skills by adopting a “situated learning” approach that includes a workplace-based video fiction, educational games, and on and offline social interactions to make the pedagogic content as versatile, attractive, and varied as possible for learners to reconstruct their knowledge in their own way. Finally, we outline some applications and implications of our approach, including the harsh reality of conducting evaluation of an instruction module in the workplace.