Emotional labour profiles: Associations with key predictors and outcomes

Evelyne Fouquereau (1) , Alexandre J.S. Morin (2) , Émilie Lapointe (3) , René Mokounkolo (1) , Nicolas Gillet (1)

1 PAVeA - Psychologie des âges de la vie et adaptation
2 Substantive-Methodological Synergy Research Laboratory
3 University of Nottingham Ningbo [China]

Mots clés: emotional labor; deep and surface acting; perceived support; latent profile analyses; work performance; psychological health; customer contact

Domaines: Psychologie

Evelyne Fouquereau, Alexandre J.S. Morin, Émilie Lapointe, René Mokounkolo, Nicolas Gillet. Emotional labour profiles: Associations with key predictors and outcomes. Work and Stress, 2018, 33 (3), pp.268-294. ⟨10.1080/02678373.2018.1502835⟩. ⟨hal-03145604⟩