Smart Cities Evaluations through SMM Framework - Sustainability Maturity Model
Résumé
The insertion of Communication and Information Technologies (ICT's) in the scope of city management can facilitate managers' decision making, thus creating improvements in the infrastructure and services offered to citizens and can serve as a subsidy to the creation of Intelligent Cities. To assess the level of maturity of an intelligent city, this article aims to propose and apply a new framework, because most of the models used do not follow a standard and/or are not able to be compared with each other. Named SMM - Sustainability Maturity Model, it was inspired by the CMMI maturity indexes, the COBIT process controls, and used ISO 37122 indicators, thus serving as statistical measurement of ISO indicators, adapted to the CMMI maturity model and COBIT best management practices. In this way, the stages of the framework were developed, and a case study was conducted in the cities of São Paulo, Rio de Janeiro, and Salvador to validate it. As a result, it was observed that the SMM allowed classifying the cities by their level of maturity. Such measurement and comparison of maturity level were considered for the Intelligent Economy Domain of 3 of the 4 largest Brazilian cities in population. This evaluation adds value to the city that wishes to become intelligent, thus being able to serve as a basis for the application of new evaluations and measurement of the evolution of these environments.
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