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Exploitation and exploration of IT in times of pandemic: from dealing with emergency to institutionalising crisis practices

Abstract : When looking at changes in IT adoption and use in organisations, our theories rely – for the most part – on slow adoption timespans or – to a lesser extent – abrupt crises of short duration. We lack a model of IT adoption during a crisis of extended duration. This paper tackles this gap by looking at the IT-explorative and -exploitative teaching-related practices of university lecturers in response to the COVID-19 crisis. Based on qualitative data from three European higher education institutions and their responses to the COVID-19 crisis, we propose a process model of IT exploration/exploitation under a condition of extended crisis. The model shows that IT use and practices in response to a prolonged crisis go through phases, presenting predictable challenges that management can alleviate with a well-timed approach.
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https://hal.archives-ouvertes.fr/hal-03132874
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Submitted on : Friday, February 5, 2021 - 2:35:07 PM
Last modification on : Tuesday, January 4, 2022 - 5:56:33 AM

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Andrea Carugati, Lapo Mola, Loïc Plé, Marion Lauwers, Antonio Giangreco. Exploitation and exploration of IT in times of pandemic: from dealing with emergency to institutionalising crisis practices. European Journal of Information Systems, Palgrave Macmillan, 2020, 29 (6), pp.762-777. ⟨10.1080/0960085X.2020.1832868⟩. ⟨hal-03132874⟩

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