Investigating the healthcare pathway through patients’ experience and profiles: implications for breast cancer healthcare providers

Emna Cherif (1, 2) , Corinne Rochette (1, 2) , Elisabeth Martin Verdier

1 UCA [2017-2020] - Université Clermont Auvergne [2017-2020]
2 S&T - chaire Santé et Territoires

Mots clés: Patient experience; healthcare pathway; touch points; patient pro les; breast cancer; netnography; qualitative study; online communities; emotional support; informational support

Domaines: Gestion et management

Emna Cherif, Corinne Rochette, Elisabeth Martin Verdier. Investigating the healthcare pathway through patients’ experience and profiles: implications for breast cancer healthcare providers. BMC Health Services Research, 2020, 20 (1), ⟨10.1186/s12913-020-05569-9⟩. ⟨hal-03091387⟩