Study of consumer's emotion during product interviews

Christophe Vaudable (1) , Laurence Devillers (1) , Christine Balagué (2)

1 LIMSI - Laboratoire d'Informatique pour la Mécanique et les Sciences de l'Ingénieur
2 LEM - Lille économie management - UMR 9221

In this study we have focused our attention on the study of consumer's emotion during interviews about products. We have based our analysis on annotation of video-taped dialogs. The collected corpus has been annotated by two experts, and then a perceptive test has been carried out with 40 subjects. The interviews have shown many “real-life” complex emotions. In this paper, we mainly present results showing the impact of the context (judges' personality and subjects' eating habits) on the production and perception of emotional states.

Mots clés: Emotion; Call center; Consumer

Domaines: Gestion et management

Christophe Vaudable, Laurence Devillers, Christine Balagué. Study of consumer's emotion during product interviews. ACII 2009 : 3rd International Conference on Affective Computing and Intelligent Interaction and Workshops, Sep 2009, Amsterdam, Netherlands. pp.1 - 6, ⟨10.1109/ACII.2009.5349567⟩. ⟨hal-02549454⟩