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Communication Dans Un Congrès Année : 2016

Knowledge “Utilisateur” and knowledge “Usager”: The need for an evolving assistance

Résumé

Knowledge involved in the use of tools, devices, systems or services often do not come naturally to users. This paper exploits a difference common in the French language between “utilisateur” and “usager”. Both words are of com‐ mon use and are translated in English only by “user”. They reflect two extreme ways to mobilize knowledge for people engaged in an activity. The aim of this paper is to highlight, explain and exploit the difference and show that user assis‐ tance must evolve from one to the other. We begin by considering a variety of knowledge needs in a progression of more and more global tasks, i.e. use of tools, devices, intelligent devices, services and show that for each of them some pro‐ gress can be achieve to better manage the relevant knowledge. Then we show that considerable efforts are currently being made in order to provide the help users need at the various stages in the mastery of a task. We conclude with some recommendations for a better management of our Knowledge Capital
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Dates et versions

hal-02503973 , version 1 (10-03-2020)

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  • HAL Id : hal-02503973 , version 1

Citer

Benoit Le Blanc, Marc Kaltenbach. Knowledge “Utilisateur” and knowledge “Usager”: The need for an evolving assistance. ECIC 2016, 8th European Conference on Intellectual Capita, ACPIL, May 2016, Venise, Italy. pp.159-163. ⟨hal-02503973⟩
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