Does dissatisfaction with physicians lead patients to alternative practitioners?

Albin Guillaud (1) , Benoit Allenet (1) , Nicolas Pinsault (1)

1 TIMC-ThEMAS - Techniques pour l'Evaluation et la Modélisation des Actions de la Santé

ObjectivesTo test the dissatisfaction Hypothesis by focusing on the use of CAM practitioners by low back pain patients. Moreover, we have distinguished between the complementary use and the alternative use of a CAM practitioner to medical care.MethodsWe conducted a cross-sectional study of a sample of 2,056 adults living in metropolitan France.ResultsThe likelihood of the alternative use of a CAM practitioner decreased with increasing satisfaction with the general practitioner (OR: 0.990, 95% CI 0.984–0.996). The likelihood of the complementary use of a CAM practitioner (excluding osteopaths) decreased with increasing satisfaction with medical care (OR: 0.984, 95% CI 0.972–0.996).ConclusionsOur results support the dissatisfaction Hypothesis to explain the use of CAM practitioners for low back pain, whether this use is alternative or complementary to medical care. However, concerning the complementary use, our study shows that this hypothesis is invalid for osteopaths.

Mots clés: Patient satisfaction; Health personnel; Decision making; Complementary therapies; Cross-sectional studies; France

Domaines: Sciences du Vivant [q-bio]

Albin Guillaud, Benoit Allenet, Nicolas Pinsault. Does dissatisfaction with physicians lead patients to alternative practitioners?. Complementary Therapies in Clinical Practice, 2020, pp.101109. ⟨10.1016/j.ctcp.2020.101109⟩. ⟨hal-02465832⟩