K. Bohm and K. Kurland, The accuracy of medical dispatch -a systematic review, Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine, vol.26, p.94, 2018.

K. Cantwell, A. Morgans, K. Smith, M. Livingston, T. Spelman et al., Time of day and day of week trends in EMS demand, Prehosp Emerg Care, vol.19, pp.425-456, 2015.

Y. Penverne, B. Leclere, J. Labady, F. Berthier, J. Jenvrin et al., Key performance indicators' assessment to develop best practices in an emergency medical communication Centre, Eur J Emerg Med, vol.25, pp.335-375, 2017.

G. Sariyer, Sizing capacity levels in emergency medical services dispatch centers: using the newsvendor approach, Am J Emerg Med, vol.36, pp.804-819, 2018.

Z. Aksin, M. Armony, and V. Mehrotram, The modern call-center: a multidisciplinary perspective on operations management research, Prod Oper Manag, vol.16, pp.665-88, 2007.

Y. M. Daoud, Foundations of Mobile Radiocommunications, 1993.

H. Snooks, A. Evans, B. Wells, J. Peconi, M. Thomas et al., What are the highest priorities for research in emergency prehospital care, Emerg Med J, vol.26, pp.549-50, 2009.

. Penverne, Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine, vol.27, pp.21-23, 2019.