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Communication Dans Un Congrès Année : 2005

Some issues for the Modelling of Interactive E-Services from the Customer Multi-Channel Interaction Perspectives

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hal-02447517 , version 1 (21-01-2020)

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V. Chevrin, A. Derycke, J. Rouillard. Some issues for the Modelling of Interactive E-Services from the Customer Multi-Channel Interaction Perspectives. 2005 IEEE International Conference on e-Technology, e-Commerce and e-Service, 2005, Hong Kong, China. pp.256-259, ⟨10.1109/EEE.2005.123⟩. ⟨hal-02447517⟩
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