Solving a real bi-objective skilled agent assignment problem in the service-to-business domain, considering both economic efficiency and agent satisfaction

Minh Phuoc Doan (1) , Julien Fondrevelle (1) , Valérie Botta-Genoulaz (1) , Jose Francisco Ferreira Ribeiro (2)

1 DISP - Décision et Information pour les Systèmes de Production
2 USP - Universidade de São Paulo = University of São Paulo

Mots clés: activity scheduling; skilled personnel; workforce assignment; MILP model; multi-objective optimization

Domaines: Recherche opérationnelle [math.OC]

Minh Phuoc Doan, Julien Fondrevelle, Valérie Botta-Genoulaz, Jose Francisco Ferreira Ribeiro. Solving a real bi-objective skilled agent assignment problem in the service-to-business domain, considering both economic efficiency and agent satisfaction. 9th IFAC Conference on Manufacturing Modelling, Management and Control MIM 2019, Aug 2019, Berlin, Germany. pp.2026-2031, ⟨10.1016/j.ifacol.2019.11.503⟩. ⟨hal-02443351⟩