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The new go-between services: Peer-to-peer sharing platforms in hospitality services

Abstract : The Internet has brought to life a new kind of service firm that no longer delivers its own services but instead connects consumers to other individuals who can solve their problems. Little is known about the services actually delivered by these sharing platform-firms and how they control the service quality delivered by private individuals. This paper presents results from a study of 47 peer-to-peer hospitality platforms operating in France.
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https://hal.archives-ouvertes.fr/hal-02430442
Contributor : Classiques Garnier <>
Submitted on : Tuesday, January 7, 2020 - 12:21:36 PM
Last modification on : Wednesday, January 8, 2020 - 2:05:39 AM

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Daisy Bertrand, Pierre‐yves Leo, Jean Philippe. The new go-between services: Peer-to-peer sharing platforms in hospitality services. European Review of Service Economics and Management, Classiques Garnier, 2019, European Review of Service Economics and Management Revue européenne d’économie et management des services 2019 – 2, n° 8 varia, 2019 – 2 (n° 8), pp.17-53. ⟨10.15122/isbn.978-2-406-09862-1.p.0017⟩. ⟨hal-02430442⟩

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