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Seeking emotions in mobility experience elicitation: A Singapore-France comparison

Abstract : Designing mobility experiences is complex. Technical issues can be out of a designer’s scope or require the long-term development of solutions.Emotions and contexts shapeuser perceptions ofexperiences–the stronger the emotional reaction, the better people remember theexperience. In thisexploratory study, the focusis on the research stage of the design process and seeks to identify and characterise the interactions leading to emotional responses in users’ mobility experiences. Three methods were applied to two studies inSingapore and Paris, France to collect people’s lived experiences with mobility: diarycards, user journey maps and text stimuli. Results showed that people tend not to perceive mobility experiences emotionally. When they do, the emotions trend negativelydue to deviations from expectedservice performance. Anevaluation of the methods used led toa proposed set of parameters for the developmentof a tool to design emotionalexperiences
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Submitted on : Monday, February 24, 2020 - 4:51:48 PM
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2019 Kong - Seeking Emotions ...
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  • HAL Id : hal-02381950, version 1


Penny Kong, Flore Vallet, Ouail Al Maghraoui, Henriette Cornet, Fritz Frenkler. Seeking emotions in mobility experience elicitation: A Singapore-France comparison. International Association of Societiesof Design Research Conference 2019, Sep 2019, Manchester, United Kingdom. ⟨hal-02381950⟩



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