From observation to decision-making : How an information system can improve strategic decision-making

Fleur Nadine Ndjock (1)

1 DICEN-IDF - Dispositifs d'Information et de Communication à l'Ère du Numérique - Paris Île-de-France

To decide, we must understand, to understand, we must observe and analyze. In one way or another, intelligence is based on observation process. Decision comes after understanding his environment. Also, observationis turns into knowledge with given meaning to things and determining what to do. Decision support tools are increasingly used, the example of information systems based on the concept of observatory and interpretation of data. How do we pass from observation to knowledge and knowledge to decision making through a support decision tool? We believe that decision process can be greatly optimized by observation, operation and interpretation of the behavior of indicators through an information system designed as an aid in the decision. To support our remarks, we will use concrete examples inspired by the Dynamic Observatory applied to Cameroon Educational System (DOES) which, like a dashboard, it is composed of a set of indicators. It allows to observe, monitor and alert on the environment of education.

Mots clés: Observatory; decision-making; indicators; dashboard; information system; educational system; information visualization; big data

Domaines: Sciences de l'information et de la communication

Fleur Nadine Ndjock. From observation to decision-making : How an information system can improve strategic decision-making. International Journal of Social Science and Technology, 2017, 2 (2), pp.89-99. ⟨hal-02298822⟩